Refund and Returns Policy

Tickets may only be purchased through Bear New Zealand. The original Ticket Holder is responsible for ensuring anyone they provide a ticket to is fully aware of and complies with these Policies.

Bear New Zealand may place a limit on the number of Tickets that may be purchased for an Event whether in a single transaction or a series of transactions and reserves the right to cancel without refund or compensation of any kind Tickets purchased in excess of the stated limit.

Any Ticket that is (or Bear New Zealand reasonably believes is intended to be) altered or otherwise fraudulently dealt with, offered for sale, sold, transferred or provided in breach of these Conditions may be cancelled by NZR without notice and any Ticket Holder seeking to use the Ticket may be refused entry without refund or compensation of any kind.

Entry to the Venue will only be authorised upon presentation of a valid Ticket (one Ticket will be required for each person, regardless of age) and, upon request, proof of identity with valid photograph and signature. Ticket Holders must comply with the security protocols in place at the Venue as well as any applicable safety and security regulations.

Entrance to the Venue will be refused to any person noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or to any person behaving, or considered likely to behave, violently, harmfully or contrary to public order.

Bear New Zealand reserves the right to cancel Events or make alterations to the times, dates and Venues of Events or other details governed by any Ticket in the event of unforeseen or other circumstances, including without limitation, force majeure, safety and security concerns or decisions from any other competent authority. In the event of such alteration, Bear New Zealand will not be liable to the Ticket Holder or any other person for any loss resulting from such change. In the event that any Event is cancelled, an adequate and proportionate refund/compensation process may be set up by Bear New Zealand in its entire discretion depending on the circumstances.

Any person attending an Event:

  1. acknowledges that it is likely to be recorded in a number of media and publicly disseminated;
  2. agrees that perpetual use may be made, free of charge, of their image and likeness whilst at the Venue, by means of live or recorded video display, photographs or any other current and/or future media technologies; and
  3. waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such broadcasting, transmission or dissemination in any media.