Tickets
We understand that plans can change, and we want to make our refund process as smooth as possible. Please review our refund policy below:
Refund Window:
- You can request a refund for your ticket(s) up to 7 days before the event date.
- Refund requests made within 7 days of the event will not be honored.
Refund Amount:
- Refunds will be processed minus any applicable fees, including but not limited to credit card processing fees.
How to Request a Refund:
- To request a refund, please contact our team at [email protected] with your order details.
- Refunds will be processed within 5 business of receiving the request.
Accessories
We will do our best to ensure your order is fulfilled, and will correct any problems that have occurred during the
purchase, printing, or dispatching process.
However, we are unlikely to offer a refund or return to customers where:
- the purchase has been made in error, or
- you have had a change of mind.
Faulty Items
All rights under the Consumer Guarantees Act 1993 apply to purchases, so if your item is faulty or has arrived damaged, please email us at [email protected].
Faulty or incorrect deliveries
We take extreme care working with our partners to ensure your item(s) are delivered correctly and as new. However, if for any reason you find that one of your items are faulty, or we have not delivered what you ordered, please email us at [email protected].
Delayed or cancelled orders
All orders are subject to availability. If there is a delay in being able to deliver an item as per the time frame on the item(s) product page, we will email you with the updated dispatch time. In this event, you have two options:
- Wait until the order is ready for dispatch. We’ll keep you updated by email once it’s on the way; or
- Contact us to cancel the order, and recieve a full refund.
Refunded orders
In the event of a faulty or cancelled order, you will receive an email to confirm your refund.